Rural Aura Label Policies
All Rural Aura Label products are made to order. It takes approximately 2–7 business days to create apparel products and 2–5 business days for non-apparel products.
Our average shipping time is 4 business days after the products have reached the end stages of fulfillment and are ready for shipping stage. Estimated arrivals are on the carriers schedules (USPS, FEDEX, DHL) and if they are experiencing delays. Shipping delivery dates also depending on the order's destination.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you if and as applicable.
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to ship the package.
RURAL AURA does and WILL NOT accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree and understand that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Rural Aura reserves rights to refuse returns at its sole discretion at any given time.
All Rural Aura Label products are made to order. Due to this reason no refunds are may be permitted unless your items arrive damage or defective upon unboxing.